Terms and Conditions
Terms & Conditions
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Welcome to Tree Steps Ahead. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or booking our services.
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1. Introduction
Tree Steps Ahead (“we,” “our,” or “us”) provides professional tree care and related services. These Terms and Conditions govern your use of our website, any services we provide, and any agreements made with us.
By using our website or engaging our services, you confirm that you accept these Terms and Conditions. If you do not agree, please do not use our website or services.
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2. Services
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We provide professional tree care and related services, including but not limited to hedge cutting, pruning, tree removal, waste disposal, and tailored projects.
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All services are subject to availability, scheduling, and agreement between both parties.
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Quotes are provided free of charge and are valid for a limited period unless otherwise stated.
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3. Booking and Payment
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Bookings must be confirmed in writing (email or signed agreement).
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Payment terms will be specified in your quote or invoice. Unless otherwise agreed, payment is due upon completion of the work.
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Late payments may incur additional charges.
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4. Cancellations
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If you need to cancel or reschedule a service, please notify us as soon as possible.
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We reserve the right to charge for costs incurred if cancellation occurs at short notice.
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In the unlikely event that we need to cancel or reschedule, we will notify you promptly and offer an alternative date.
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5. Safety and Liability
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Safety is our priority. Our team follows industry safety standards and uses insured solutions for all projects.
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While we take care to protect your property, Tree Steps Ahead will not be held liable for:
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Pre-existing damage or weak conditions of trees, plants, or structures.
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Incidents outside our reasonable control, such as weather conditions.
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Clients are responsible for ensuring that we have proper access to the site and that the work area is safe for our team.
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6. Waste Disposal
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Unless otherwise agreed, waste generated during our work will be disposed of responsibly.
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If clients prefer to retain waste (e.g., logs, wood chips), this must be confirmed in advance.
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7. Intellectual Property
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All content on this website (text, images, logos, and designs) is the property of Tree Steps Ahead or its licensors.
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You may not copy, reproduce, or distribute our website content without written permission.
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8. Website Use
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You may use our website only for lawful purposes.
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You must not misuse the site by introducing viruses, attempting unauthorized access, or engaging in fraudulent activity.
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We reserve the right to suspend or restrict website access if these terms are breached.
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9. Limitation of Liability
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To the fullest extent permitted by law, Tree Steps Ahead shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
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Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.
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10. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review them regularly.
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11. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Tree Steps Ahead
Email: Treestepsaheadltd@outlook.com
Phone: +44 7936 454155
Address: Wiltown Ln, Clayhidon, Wiltown, Cullompton EX15 3TS, United Kingdom