Privacy Policy

Tree Steps Ahead (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect and process the following types of personal data:

Identity and Contact Data: Name, email address, phone number, address, and other details you provide when requesting a quote, booking a service, or contacting us.
Usage Data: Information about how you use our website, including IP address, browser type, device information, and browsing patterns.
Marketing and Communications Data: Preferences for receiving marketing materials and updates from us.
Cookies and Tracking Data: Collected through cookies or similar technologies to improve your browsing experience and website functionality.

2. How We Use Your Data

We process your personal data only when we have a lawful basis under the UK GDPR, including:

Performance of a Contract: To provide the services you request, such as quotes, bookings, or service updates.
Legitimate Interests: To improve our website, manage our business operations, and communicate relevant updates.
Consent: Where you have opted in to receive marketing or promotional communications.
Legal Obligations: To comply with applicable laws, regulations, or legal proceedings.

3. Sharing Your Data

We will not sell or rent your personal data. We may share it with:

Service Providers & Partners: Trusted third parties who support our business (e.g., payment processors, IT support).
Legal Authorities: Where disclosure is required by law or regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

5. Data Security

We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, please note that no method of online transmission or storage is entirely secure.

6. Your Rights under UK GDPR

You have the following rights regarding your personal data:

Right of Access – request copies of your personal data.
Right to Rectification – request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – request deletion of your data where applicable.
Right to Restrict Processing – request limits on how we process your data.
Right to Data Portability – request transfer of your data to another organisation.
Right to Object – object to certain types of processing, including direct marketing.
Right to Withdraw Consent – where we rely on your consent, you may withdraw it at any time.

To exercise your rights, please contact us at Treestepsaheadltd@outlook.com.

7. Cookies

Our website uses cookies to analyse traffic, enhance your experience, and remember preferences. You can manage or disable cookies via your browser settings, although this may affect website functionality.

8. International Transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses, to keep your data secure.

9. Children’s Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect their data. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Tree Steps Ahead
Email: Treestepsaheadltd@outlook.com
Phone: +44 7936454155
Address: Wiltown Ln, Clayhidon, Wiltown, Cullompton EX15 3TS, United Kingdom

Privacy Policy

Tree Steps Ahead

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